Warranty and Servicing
Is there warranty for your products?
Yes. All products purchased from our official e-store and authorised retailers are covered by a 1-year warranty against manufacturing defects.
Please retain your PDF invoice as proof of purchase. The PDF invoice will be emailed to you once your order has been dispatched.
The warranty will be considered VOID under the following circumstances:
1. Failure to use the product in accordance with the user manual provided.
2. Dismantling or modification of the product without prior authorisation.
3. Damage caused by misuse, negligence, or accident.
4. Damage resulting from force majeure (e.g., earthquake, lightning, flood, war).
5. Use for commercial purposes or under abnormal household conditions.
6. Lack of proper care and maintenance (e.g., failure to clean the product).
7. Consumable parts are excluded from warranty coverage (e.g., attachment plates, spatulas, blade units, bottles, bottle lids, seals).
8. Damage caused by cooking oil seeping into the main unit.
9. Removal of safety warning stickers from the product.
Example of safety stickers:
Note: Even during the warranty period, replacement of consumable parts will be chargeable.
If you encounter any issue with your product, please contact us at order@happycooking.uk. Our customer service team will carefully review your case and provide solutions on a case-by-case basis.
Warranty Coverage – United Kingdom
We provide warranty and servicing for products purchased within the UK through our e-store or authorised retailers. Products purchased outside of the UK are not eligible for warranty or servicing due to differences in voltage and safety standards.
For example, Japanese voltage differs significantly from the UK, and without a high-power step-up/step-down transformer, the product may become permanently damaged.
Warranty Coverage – European Union
Customers within the EU are also entitled to a 1-year warranty against manufacturing defects. Please note the following conditions for servicing:
1. If servicing is required during the warranty period, the customer is responsible for the cost of returning the product to our UK service centre.
2. After servicing, we will cover the cost of returning the repaired product back to you.
3. We cannot be held responsible for any damage sustained during transit. Customers are strongly advised to ensure the product is securely packaged when returning it for servicing.
How can I request servicing?
Please contact us via order@happycooking.uk with the following information:
• A description of the issue or concern.
• Your order number and proof of purchase.
Our customer service team will review your case and respond within 1–3 working days.
Frequently Asked Questions (FAQ)
1. Do I need to keep the original packaging for warranty claims?
No, original packaging is not required. However, when sending the product back for servicing, please ensure it is securely packed to avoid damage during transit.
2. How long does the repair or servicing process usually take?
Servicing time may vary depending on the issue and availability of parts. On average, the process takes 7–14 working days after we receive your product.
3. Are shipping costs covered under warranty?
• UK Customers: We will cover the return shipping cost once the product is repaired.
• EU Customers: You will need to cover the cost of sending the product to our UK service centre. We will cover the cost of sending the repaired product back to you.
4. Can I request a replacement instead of repair?
Replacements may be offered if the product cannot be repaired or if the fault occurs within a short period after purchase. Each case will be reviewed individually.
5. Are accessories and consumable parts covered under warranty?
No. Consumable parts such as attachment plates, spatulas, blade units, bottles, bottle lids, and seals are excluded from warranty coverage.
6. What if my product was purchased outside the UK or EU, or from an unauthorised seller?
Warranty and servicing are only provided for products purchased directly from our official e-store or authorised retailers. Products purchased from overseas, or through unauthorised channels (including parallel imports and second-hand purchases), are not eligible for warranty or servicing, even if used in the UK or EU.
7. Do I need to register my product to activate the warranty?
No registration is required. Your warranty is automatically valid from the date of purchase as long as you keep your PDF invoice as proof.
8. Who should I contact for warranty or servicing?
Please email order@happycooking.uk with details of your issue and your proof of purchase. Our customer service team will reply within 1–3 working days.