Refund policy

This policy does not affect your statutory rights under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

1. Changed your mind?

You can return any item for any reason within 30 days of the day you receive it.

How to start a return

Email us at order@happycooking.uk with your order number before sending anything back, and we will send you a return label and instructions.

Condition of the item

Please return it in a resaleable condition, complete with all parts, accessories and any free gifts received with the order, ideally in its original packaging.

If the item has been handled beyond what is reasonably needed to examine it (for example, used to cook with, or returned dirty or damaged), we may reduce your refund to reflect the loss in value.

Return postage

  • UK customers: we will provide a prepaid return label.
  • EU customers: you are responsible for the cost of returning the item to our UK returns centre. We recommend a tracked service and secure packaging.

Your refund

We will refund the price you paid, including the standard delivery charge (if you chose a faster delivery option, we will refund the standard delivery rate). We will refund you within 14 days of receiving the item back. Refunds are made to your original payment method.

2. Faulty, damaged or incorrect items

If your item is faulty, arrives damaged, or is not as described, please contact us at order@happycooking.uk with your order number and, where possible, photos. The condition requirements in section 1 do not apply, and we will cover the cost of returning the item.

Under the Consumer Rights Act 2015:

  • Within 30 days of delivery, you can reject a faulty item and get a full refund.
  • After 30 days, you are entitled to a repair or replacement. If this is not possible, or the item is still faulty afterwards, you can ask for a refund or a price reduction.
  • If a repair or replacement does not fix the problem and you then reject the item within six months of delivery, we will not make any deduction for the use you have had of it.

3. Items that cannot be returned for a change of mind

  • Perishable goods (e.g. food)
  • Personalised or made-to-order items
  • Items sealed for health or hygiene reasons, once unsealed after delivery
  • Gift cards

These exceptions do not affect your rights if the item is faulty.

4. Exchanges

If you would like a different product, please contact us at order@happycooking.uk. The same conditions as section 1 apply, and any price difference will be refunded or charged accordingly.

5. Sale items

Discounted and sale items are returned on the same terms as full-price items.