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Shipping & Tracking (UK & EU)

How is my order shipped? 

Our delivery partners are DHL, DPD and Royal Mail, depends on the weight of parcels. Usually we deliver main unit by DHL or DPD, and deliver accessories / spare parts / repair items / return items by Royal Mail. For the EU area, we will delivery through DPD Road service. 

 

|  UK Delivery  |

When will my order be shipped out?

For orders with items that are in stock; they will be processed and shipped out in 1-3 working days, excluding weekends and public holidays. However, during promotional periods or new launches, orders may take up to 3-5 working days to process and shipped out.

For orders with items on PREORDER; fulfilment will follow what is stated on the product listing. If your order has both an in stock and preorder item, please note that your order will be sent out together when ALL items have arrived.

Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.

 

How long does shipping take in UK?

Once you receive the tracking email, shipping usually takes 1 - 3 working days.

 

How do I track my order?

You can track it with the link inside the tracking email.

 

How are shipping rates calculated?

Shipping is calculated by weight and starts from £6 onwards. Simply add items to your cart and shipping fee will be automatically calculated.

 

Can I change my address/details for my order?

If your order has not shipped out, we might still be able to make changes.

Please drop us an email to order@happycooking.uk with your order number and new address.We will confirm any changes via email.

 

 

|  International Delivery  |

Can I order the products outside UK?

Yes, we can ship to other EU countries, and the product warranty is only valid in UK. We will not bear any damages, return or exchanges that occur overseas.
We will only fulfil the warranty if you bring the product back to UK.

 

Which countries do you ship to?

We’re happy to announce that we are able to deliver certain items to the EU. We ship to the following countries:

Austria, Belgium, Denmark, France, Germany, Hungary, Italy, Latvia, Lithuania, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Switzerland.

 

Custom Duty / Import Taxes

Please note that deliveries outside of the UK may incur import taxes or customs duty, and DPD will charge for handling fee to us. The price showing on our website will be the final price of international customers. If there are any further charges regarding to import taxes or customs duty, please inbox us for handling.

 

How are shipping rates calculated?

Shipping is calculated by weight and starts from £11 onwards. Simply add items to your cart and shipping fee will be automatically calculated.

 

Delivery Times

Once you receive the tracking email, shipping usually takes 5 - 10 working days. Customs may inspect goods prior to delivery, which may cause delays. Please provide a valid recipient telephone number to avoid any further delays. This number may be required by local customs and delivery agents.