How is my order shipped?
Our delivery partners are DHL, DPD and Royal Mail, depends on the weight of parcels. Usually we deliver main unit by DHL or DPD, and deliver accessories / spare parts / repair items / return items by Royal Mail.
When will my order be shipped out?
For UK and EU orders with items that are in stock; they will be processed and shipped out in 1-3 working days, excluding weekends and public holidays. However, during promotional periods or new launches, orders may take up to 3-5 working days to process and shipped out.
For orders with items on PREORDER; fulfilment will follow what is stated on the product listing. If your order has both an in stock and preorder item, please note that your order will be sent out together when ALL items have arrived.
Once your order has shipped, you will receive a shipping confirmation via email with a tracking number.
How long does shipping take?
For UK orders, once you receive the tracking email, shipping usually takes 1 - 3 working days. For EU orders, it will take 7-14 working days for delivery.
How do I track my order?
You can track it with the link inside the tracking email.
How are shipping rates calculated?
Shipping is calculated by weight and starts from £3.99 onwards for UK orders, and £14 onwards for EU orders . Simply add items to your cart and shipping fee will be automatically calculated.
Can I change my address/details for my order?
If your order has not shipped out, we might still be able to make changes.
Please drop us an email to email@example.com with your order number and new address.We will confirm any changes via email.